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Refund and Returns Policy

At THCVapeStores.com, customer satisfaction is our priority. We strive to provide high-quality products and excellent service. Please read our Refund & Returns Policy carefully before making a purchase.

Returns Policy

Due to the nature of vape products and for hygiene, safety, and quality assurance reasons, we cannot accept returns of products that have been opened, used, or tampered with.

You may be eligible for a return, replacement, or refund if:

  • You received the wrong item.
  • Your order arrived damaged during transit.
  • Your product was defective upon arrival.
  • Your order was incomplete due to an error on our part.

Reporting a Problem

If there is an issue with your order, please contact us within 48 hours of delivery.

To help us resolve your claim quickly, please provide:

  • Your order number
  • Full name used for the order
  • A description of the issue
  • Clear photographs of the product and packaging

Refund Eligibility

Refunds may be approved when:

  • The product is confirmed to be damaged or defective upon arrival.
  • An incorrect item was shipped.
  • An order cannot be fulfilled by our team.
  • A duplicate payment was made in error.

Refunds are issued to the original payment method used during checkout.

Non-Refundable Items

We cannot offer refunds or exchanges for:

  • Opened or used products
  • Products damaged after delivery
  • Orders with incorrect shipping information supplied by the customer
  • Delays caused by postal services or courier companies
  • Customer preference changes after shipment
Replacement Orders

In some cases, we may offer a replacement product instead of a refund. This allows us to resolve issues quickly while ensuring customer satisfaction.

Refund Processing Time

Approved refunds are typically processed within 5–10 business days. The time required for funds to appear in your account may vary depending on your payment provider.

Order Cancellations

Orders may only be cancelled before processing and dispatch. Once an order has been shipped, cancellation may no longer be possible.

Contact Us

For refund or return enquiries, please contact our customer support team.

Email: georgecarlson557@gmail.com

We aim to respond to all enquiries within 24–48 business hours.