Shipping Policy
This Shipping Policy explains how we process, dispatch, and deliver orders placed on THCVapeStores.com. We aim to provide clear shipping information so customers know what to expect before placing an order.
Order Processing
Orders are usually processed within [insert processing time] business days after payment has been received and any required checks have been completed. Orders placed on weekends or public holidays will normally be processed on the next business day.
Shipping Methods
We may offer one or more delivery options at checkout, depending on your location and order contents. Available shipping methods, delivery estimates, and costs will be shown before you complete your purchase.
Delivery Times
Delivery times are estimates only and are not guaranteed. Delays can happen due to courier issues, customs checks, weather, strikes, or other events outside our control.
Shipping Costs
Shipping charges are calculated at checkout based on the delivery option, destination, and order size. Any free-shipping promotions will be clearly stated on the website and may be subject to minimum order values.
Tracking
If tracking is available for your order, we will provide tracking details by email once your order has been dispatched. Tracking availability may depend on the shipping service selected.
Delivery Issues
If a package is delayed, lost, damaged, or marked as delivered but not received, please contact us as soon as possible so we can investigate. We may require supporting information before arranging a replacement or refund.
Incorrect Address
It is your responsibility to provide a complete and accurate delivery address at checkout. We are not responsible for delays, losses, or failed delivery caused by incorrect or incomplete address details.
Customs and Duties
If you order from outside the UK, your parcel may be subject to customs duties, import taxes, or local charges imposed by your country. These charges are the customer’s responsibility unless we state otherwise at checkout.
Restricted Deliveries
Some products may be restricted from certain locations due to local laws, courier rules, or age-verification requirements. We reserve the right to cancel orders where delivery cannot be lawfully completed.