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Privacy Policy

Your Privacy Matters at THC Vape Stores

At THCVapeStores.com, we believe that trust is earned through transparency, security, and respect for our customers. Whether you’re browsing our collection of premium THC vapes, creating an account, or placing an order, we are committed to protecting your personal information every step of the way.

This Privacy Policy explains what information we collect, how we use it, and the measures we take to keep your data secure.

When you shop with THCVapeStores.com, your privacy is treated with the same importance as the quality of the products we offer.

Our Privacy Promise

When you shop with us, we promise:

  • Secure and encrypted transactions
  • Confidential handling of personal information
  • Discreet order processing and shipping
  • No sale of customer data to third parties
  • Transparent communication about how your information is used
  • Industry-standard security practices

Your information belongs to you, and we work hard to protect it.

Information We Collect

To provide our services, we may collect information such as:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account information

Order Information

  • Purchased products
  • Transaction history
  • Shipping preferences
  • Customer support interactions

Technical Information

  • Device type
  • Browser information
  • IP address
  • Website activity
  • Cookies and analytics data

This information helps us improve your shopping experience and process orders efficiently.

How We Use Your Information

Your information may be used to:

  • Process and deliver orders
  • Verify purchases
  • Provide customer support
  • Improve website performance
  • Detect fraud and protect our platform
  • Send order updates
  • Respond to inquiries
  • Deliver promotional communications when you opt in

We only use information necessary to provide and improve our services.

Secure Checkout & Payment Protection

THCVapeStores.com uses secure payment technology and encrypted connections to protect sensitive information during checkout.

We do not collect or store payment card details on our website. Payments are currently made by bank transfer or Revolut; the payment reference you use (your order number) and the confirmation that payment has arrived are recorded against your order.

Discreet Shipping & Order Privacy

We understand that privacy is important.

Orders are packaged discreetly to help protect customer confidentiality during shipping and delivery.

We never include unnecessary product information on external packaging whenever possible.

Cookies & Website Technologies

Like most modern ecommerce websites, we use cookies to:

  • Improve website performance
  • Remember your preferences
  • Analyze visitor behavior
  • Enhance security
  • Personalize your experience

Analytics and live-chat cookies are only set if you accept them in our cookie banner; you can change your choice at any time via the “Cookie settings” button. Full details, including cookie names and lifetimes, are in our Cookie Policy.

Marketing Communications

If you subscribe to our newsletter, we may send:

  • Product launches
  • Exclusive discounts
  • Educational content
  • Industry updates
  • Promotional offers

You may unsubscribe at any time with a single click.

Do We Sell Your Information?

No.

THCVapeStores.com does not sell, rent, or trade customer information to third parties.

Your trust is far more valuable than your data.

Data Security

We employ multiple security measures designed to protect your information from:

  • Unauthorized access
  • Misuse
  • Data loss
  • Disclosure
  • Alteration

While no online system can guarantee absolute security, we continuously improve our security practices to safeguard customer information.

Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes in our business practices, technology, or legal obligations.

Updated versions will always be posted on this page.

Contact THC Vape Stores

If you have questions regarding this Privacy Policy or your personal information, please contact our support team through our Contact Us page.

Data controller

The data controller for thcvapestores.com is THC Vape Stores. Email: info@thcvapestores.com or use our contact page. Our registered business details are available on request.

Lawful bases for processing (UK GDPR / EU GDPR)

  • Contract – processing your order, payment, delivery and returns.
  • Legal obligation – tax and accounting records, age-restriction checks, responding to lawful requests.
  • Legitimate interests – fraud prevention, site security, service improvement and analytics that do not override your rights.
  • Consent – marketing emails and non-essential cookies. You can withdraw consent at any time.

Who we share data with

Only where needed to run the store: delivery carriers (name, address and phone number for the parcel), our web host (Hostinger), our email provider, Google (Analytics, only if you accept analytics cookies), tawk.to (live chat, only if you accept chat cookies and start a conversation), and professional advisers. We do not sell personal data. Where a provider is outside the UK/EEA we rely on adequacy decisions or standard contractual clauses.

How long we keep data

Order and invoice records are kept for 6 years after the end of the financial year in which the order was placed, to meet UK tax and accounting obligations. Account data is kept while your account is active and deleted on request; marketing preferences until you unsubscribe; live-chat transcripts for up to 12 months; Google Analytics event data for 14 months (the tool’s retention setting).

Age restriction

Our products and services are for adults aged 18 or over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with data, contact us and we will delete it.

Your rights

You have the right to access, rectify or erase your data, to restrict or object to processing, to data portability, and to withdraw consent. To exercise these rights email info@thcvapestores.com; we respond within one month. You may also complain to the UK Information Commissioner’s Office (ico.org.uk) or, if you are in the EU, to your national data protection authority.

Last updated: 9 September 2026.